Bereavement

• What is Empathy and why has Motorway partnered with them?

  Empathy is a tech-enabled bereavement support platform that helps families after the death of a loved one. We’ve part...

• What kind of support does Empathy provide?

  Empathy offers guidance across the emotional, logistical, legal and financial aspects of bereavement. This includes s...

• Do I have to use Empathy?

  No, support from Empathy is completely optional. If our team believes it could be helpful, they may offer you access ...

• Will using Empathy affect my valuation, selling process, or cost me money?

  No, Empathy’s support is free to use and has no impact on your valuation, sale price, or selling process.

• Can I sell the car of someone who has passed away, and what documents do I need?

  We’re sorry to hear that you’re experiencing bereavement, and we want to help during this difficult time. Motorway ca...

• How do I notify the DVLA about a sale after a bereavement?

  Before selling: Inform DVLA of the keeper's death You don’t need to notify the DVLA the car has sold until the vehicl...

• Do I need a V5C in my name after a bereavement?

  No – you can sell the car with the original V5C in the deceased's name, avoiding the addition of another 'former keep...

• Can I sell an inherited car on finance?

  Can I sell an inherited car on finance? Yes, you can sell a car on PCP or HP finance after a bereavement. Please note...

• What should I do with the insurance following a bereavement?

  If the vehicle is currently insured Please contact the insurance company to discuss continuing or cancelling the poli...

• Can I sell a car on behalf of an executor or administrator?

  Yes. To do this, you need to provide the usual bereavement sale documents and some extra proof that you have been aut...

• Do I need a grant of probate, confirmation, or administration to sell a vehicle?

  No. Motor vehicles aren't subject to probate, so you can sell a car while a will is in execution. If you have a grant...

• Can I sell a deceased person's car without service history?

  If you can't find the service history, you can still sell the car.  But don’t worry, you might be able to get copies ...

• Why do I have to upload the will and death certificate when selling on Motorway?

  Motorway is committed to acting fairly and responsibly, by confirming your right to sell the car and identifying bene...

• How do I MOT an inherited vehicle?

  If the vehicle you inherited has an expired MOT, you need to get a new MOT test before selling it via Motorway. Insur...

• How do I keep private number plates after a bereavement?

  To keep the private plates of someone who has deceased, you need to send a form to DVLA, along with documents that pr...

• Can I sell a car that's been inherited by a minor?

  If the vehicle was left to someone under 18, the child’s parent or legal guardian can act on their behalf.  We need o...

• What to do if there is no will, and you don't have a grant of administration yet

  We can sell the car, but requirements are more complex because inheritance in these circumstances is determined by ‘i...

• What to do if you have a grant of probate, or grant letter of administration

  We can sell the car. You need to be the person named in the grant of probate or letter of administration, or have per...

• What to do if there is a will, and probate has not been granted yet

  We can sell the car. You must either be the executor named in the will or have the executor’s permission to continue....