Miscellaneous

• Why is a Service Fee better than a Listing Fee?

  With a Service Fee, you only pay once your car has sold. A Listing Fee is usually charged upfront, whether your car s...

• How much is the Service Fee in comparison to my car price?

  When you sell your car on Motorway, you pay a small service fee, typically 0.4-3.0% of your car’s value. This fee cov...

• Should I cross-list my car on multiple auction sites?

  It might seem like listing your car on multiple auction sites would help you get more money, but in reality, it can s...

• Can I get more money by selling on Motorway?

  On average, Motorway sellers got £1,600 more for their vehicle compared to part exchange offers, based on a customer ...

• Where is Motorway based?

  Motorway has teams working in 2 offices in the UK: London office Motorway, 12-13 Wells Mews London W1T 3HE Brighton o...

• How do I unsubscribe from Motorway emails?

  You can unsubscribe by following these simple steps: Log in to the Motorway website, then click your initials in the ...

• How does Motorway's refer-a-friend scheme work?

  All Motorway customers have the opportunity to split £100 in Amazon.co.uk Gift Cards with our refer-a-friend scheme.T...

• How does Motorway make money?

  Motorway charges dealers a fee when they buy a car through the platform.Motorway also charges sellers a service fee o...

• How do you vet the dealers in your network?

  We carry out due diligence checks on all buyers to ensure they are legitimate, established and reputable UK vehicle r...

• Can anyone place bids on my vehicle?

  No. Our sales are restricted to our network of verified dealers, who have been through a rigorous onboarding process ...

• Can I watch the online sale of my vehicle?

  No. Our online daily sale platform is only accessible to verified dealers in our network. To maximise the offers you ...

• Once I've confirmed the sale, what happens next?

  Once you've confirmed your vehicle details and accepted your best offer, the dealer will be automatically notified; t...

• Can I sell my vehicle and keep my private number plates?

  Yes. You can sell your vehicle on Motorway and retain your private plate.To do this, complete the private plate reten...

• Does Motorway offer part exchange or trade-in?

  No. As we do not currently offer vehicles for members of the public to buy, Motorway does not offer trade-in or part ...

• What should I do about my road tax and insurance?

  Your vehicle remains your responsibility until the vehicle has been collected and paid for, so you should not cancel ...

• What is my vehicle's 'tool pack'?

  With older vehicles, the tool pack will typically consist of a spare tyre and some tools, including a jack to aid you...

• Why do you need my email address and phone number?

  We need this information to send you confirmation of your vehicle's estimated sale price and request any further info...

• Can I still sell a vehicle if the V5C is in my maiden name?

  Yes, providing you have your marriage certificate to demonstrate that you are the same person.

• If I confirm the sale of my vehicle, is this legally binding or can I change my mind?

  Confirming that you wish to proceed with the sale is not legally binding, but when dealers place their bids, if the h...

• Why is my private registration plate showing on my confirmation email when I'm keeping it?

  The reg you entered on the Motorway website when you signed up to sell your vehicle is used in your confirmation of s...

• I have transferred my private number plates, but the dealer has cancelled the sale. What can I do?

  Whilst it is naturally frustrating that the sale did not go ahead as planned, if the dealer has pulled out of the arr...

• Do I need to remove the signwriting from my vehicle before selling?

  There are two options when it comes to vehicles with signwriting. If it is visible in the photos on your profile, we ...

• How secure is my personal information?

  To protect your personal information from unauthorised disclosure, use, alteration, or destruction, we have technical...

• How long will my personal information be kept?

  The period for which we may retain information about you will depend on the purposes for which the information was co...

• How do I update my personal information on my account?

  To amend the information on your Motorway account, simply go to motorway.co.uk/account If you require any assistance,...

• How do I delete my Motorway account?

  To have your Motorway account deleted, please email our team at privacy@motorway.co.uk and we will remove your detail...