Miscellaneous

• How to unsubscribe from Motorway emails

  If you would like to opt out of email and SMS emails from Motorway, you can unsubscribe by following these simple steps: Log in to the...

• How does Motorway's refer-a-friend scheme work?

  All Motorway customers now have the opportunity to split £200 in Amazon.co.uk Gift Cards with our new refer-a-friend scheme, here. How ...

• How does Motorway make money?

  Dealers pay us to buy vehicles. Motorway does not charge fees to sellers. When a seller successfully connects with a dealer on our plat...

• How do you vet the dealers in your network?

  We carry out legal, reputational, and financial background checks on all buyers to ensure they are legitimate, established, and reputab...

• Can anyone place bids on my vehicle?

  No. Our sales are restricted to our network of verified dealers, who have been through a rigorous onboarding process and must adhere to...

• Can I watch the online sale of my vehicle?

  No. Our sales platform is only accessible to our network of verified dealers. In order to prevent any unfair bidding practices and maxi...

• Once I have confirmed the sale, what happens next?

  Once you have confirmed your vehicle details and that you wish to proceed with the sale, the dealer will be automatically notified, an...

• Can I sell my vehicle and keep my private number plates?

  Yes. It's possible to sell your vehicle and keep your private number plate as a retained plate. Please let us know your vehicle has a p...

• Does Motorway offer part exchange or trade-in?

  No. As we do not currently offer vehicles for members of the public to buy, Motorway does not offer trade-in or part exchanges.

• What should I do about my road tax and insurance?

  Your vehicle remains your responsibility until the vehicle has been collected and paid for, so you should not cancel your insurance and...

• What is my vehicle's 'tool pack'?

  With older vehicles, the tool pack will typically consist of a spare tyre and some tools, including a jack to aid you in changing tyres...

• Why do you need my email address and phone number?

  We need this information to send you confirmation of your vehicle's estimated sale price and request any further information required f...

• How do I notify the DVLA that I've sold my vehicle with Motorway and transfer the V5C logbook?

  The process of transferring the vehicle logbook (V5C) is different when you sell via Motorway than when you sell a vehicle privately. T...

• Can I still sell a vehicle if the V5C is in my maiden name?

  Yes, providing you have your marriage license proving that you are the same person, there should not be any issues.

• I've been informed my tyres are cracked or split. What does this mean?

  This means that your tyres have perished between the treads or around the sidewall. Changing weather conditions is usually the cause, a...

• If I confirm the sale of my vehicle, is this legally binding or can I change my mind?

  Confirming that you wish to proceed with the sale is not legally binding. Once you have verified your vehicle's details and confirmed t...

• Why is my private registration plate showing on my confirmation email when I'm keeping it?

  The reg you entered on the Motorway website when you signed up to sell your vehicle is used in your confirmation of sale email. However...

• I have transferred my private number plates, but the dealer has cancelled the sale. What can I do?

  Whilst it is naturally frustrating that the sale did not go ahead as planned, if the dealer has pulled out of the arrangement, we would...

• I don't have probate yet, can I still sell the vehicle with Motorway?

  Yes. If you have a copy of the previous owner's Death Certificate, and either a copy of their will or a signed letter from the executor...

• Do I need to remove the signwriting from my vehicle before selling?

  There are two options when it comes to vehicles with signwriting. If it is visible in the photos on your profile, we can notify dealers...

• How secure is my personal information?

  To protect your personal information from unauthorised disclosure, use, alteration or destruction, we have technical and organisational...

• How long will my personal information be kept?

  The period for which we may retain information about you will depend on the purposes for which the information was collected, whether y...

• How do I update my personal information on my account?

  To amend the information on your Motorway account, simply go to motorway.co.uk/account If you require any assistance, please contact ou...

• How do I unsubscribe from Motorway?

  If you no longer wish to receive emails from Motorway, you can click the 'Unsubscribe' link at the foot of any of the emails that you'v...

• How do I delete my Motorway account?

  To have your Motorway account deleted, please email our team at privacy@motorway.co.uk and we will remove your details in accordance wi...