Profiling your vehicle

• How do I profile my car?

  Profiling your car is easy, and can be done from your phone in minutes. Our simple process allows you to provide details about the ve...

• Why do I need to take photos of my vehicle?

  High quality photos are key to getting the highest possible price from our dealers, allowing them to see the condition of the vehicle ...

• How many photos do I need to provide?

  To list your car for sale we need 16 photos of your vehicle, covering the exterior, interior, wheels, and tyre treads, plus photos of ...

• What vehicle photos do I need to supply?

  We need a minimum of 16 photos in your vehicle profile. These include photos with the following requirements:   Exteriors  We need to ...

• How do I take and send the photos you need?

  You can take photos quickly on any smartphone by following the link we provide. We present on-screen guides and prompts, making it qui...

• I have already taken photos of my vehicle before I visited Motorway. Can I use them in my profile?

  No. We request that you use the link we provide to present a standardised set of photos of your vehicle. The range of photos we ask fo...

• Can I send you a video of my vehicle?

  No. We currently only accept photos to ensure that all vehicles entered into our online daily sales are presented in a consistent way.

• Do I have to declare wear and tear?

  Yes. Our dealers base their offers on the information provided in your vehicle's profile. Therefore, they will need to know about any ...

• Do I have to declare stone chips on my vehicle?

  Yes. Our dealers base their offers on the information provided in your vehicle's profile. Therefore, they will need to know about any ...

• I have damaged alloys. Should I get them repaired before selling with Motorway?

  If your alloy wheels are damaged – with kerb scuffs or chips to the trim, for example – we generally do not advise that you go to the t...

• I have discovered additional damage to my vehicle since I profiled it. What should I do?

  If your vehicle profile is no longer accurate, we will need to update it and potentially provide you with a new reserve or estimated sa...

• What is my vehicle's service history?

  Your vehicle's service history is a record of all the maintenance work carried out on it during its lifetime. A full service history p...

• Where can I get my service history records from?

  Usually, you can find them in your service book or they will be stored online on the manufacturer or retailer website if your car is a ...

• Do I need to provide details of all my vehicle's services or just the most recent one?

  You should provide details of as much of your vehicle's service history as possible, ideally with photos of all the service records yo...

• Can Motorway get my vehicle's service history for me?

  Unfortunately, we are unable to obtain your vehicle’s service history. If you are finding it difficult to get hold of the relevant docu...

• Do I need to provide a photo of every page of my service invoices?

  No. We only need to see the front page of your invoices - which should outline details about your vehicle and the service, along with ...

• I've been informed my tyres are cracked or split. What does this mean?

  This means that your tyres have perished between the treads or around the sidewall. Changing weather conditions is usually the cause, a...

• What is a valid proof of purchase?

  If you have recently purchased your vehicle from a dealership and become the registered keeper within the last six months, you will be ...

• How do I change the mileage on my vehicle's profile?

  If you are unable to amend the mileage yourself via our website, then it may be that your vehicle information is already being reviewed...

• Do I have to empty my van before taking photos?

  If you are selling a van, we do not require you to entirely empty your vehicle. However, we do recommend this,  as it  will help highl...