Collection

• Does Motorway collect cars?

  Yes. When you sell your car to a dealer on Motorway, they will collect it for free from home, work, or another address that sui...

• What happens on the day of collection?

  When collecting your car, dealers will check it matches the details and photos you’ve shared. It usually takes a quick look ov...

• Who will collect my vehicle?

  Our network of verified dealers has the choice of either sending one of their own representatives to collect your vehicle, or ...

• What do I need to have ready on the day of sale?

  Once you've made an appointment to have your vehicle collected or dropped off, you'll need to have some documents ready. This ...

• How long does it take for the vehicle to be collected?

  Once a sale is formally agreed, collection of the vehicle will typically take place within three to seven working days.

• Can I specify a collection date?

  Yes – the dealer will be in touch with you to arrange collection within 2 working days of you accepting your winning offer. Yo...

• Will the dealer try to change the sale price on the day?

  The offer you receive for your car will be based on the information shared on your profile. If the details you've given are acc...

• Will I receive compensation if the vehicle collection does not go ahead as arranged?

  No. We offer free home collection of your vehicle - and, consequently, in the unlikely event that it doesn't go ahead as planne...

• Can I sit in the vehicle during the test drive?

  Yes, you can ask to join the dealer when they test drive your vehicle.

• What if the driver damages my vehicle whilst taking it for a test drive?

  All dealers, and their representatives, will be insured to drive the vehicles they go to inspect and collect. If your vehicle i...

• Why do I need to show identification when my vehicle is collected?

  This is for security reasons - and is a standard process when buying and selling vehicles. The buyer will need to ascertain tha...

• What do I do if the dealer hasn't contacted me?

  We understand how frustrating it is to feel like you’re left waiting but rest assured, we have a dedicated Sales Support team w...