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Who will collect my vehicle?
Our network of verified dealers has the choice of either sending one of their own representatives to collect your vehicle, or using Mot...
What happens on the day of collection?
When collecting your vehicle, the dealer will inspect it to ensure it matches the details and photos you’ve provided. It usually involv...
What do I need to have ready on the day of sale?
Once you have arranged an appointment to have your vehicle collected or dropped off, you'll need to have some documents ready so your c...
How long does it take for the vehicle to be collected?
Once a sale is formally agreed, collection of the vehicle will typically take place within three to seven working days.
Can I specify a collection date?
Once the sale of your vehicle has been agreed, the dealer will be in touch within two working days to arrange collection - and you wil...
Will the dealer try to change the sale price on the day?
The offer you receive for your vehicle will be based on the information provided in your profile. If the details you've provided are ac...
Will I receive compensation if the vehicle collection does not go ahead as arranged?
No. We offer free home collection of your vehicle - and, consequently, in the unlikely event that it doesn't go ahead as planned, we ar...
Can I sit in the vehicle during the test drive?
Although COVID-19 social distancing restrictions have now ended, some buyers may have their own specific policy on test drives. You wil...
What if the driver damages my vehicle whilst taking it for a test drive?
All dealers, and their representatives, will be insured to drive the vehicles they go to inspect and collect. If your vehicle is damage...
Will the driver show identification when they arrive to collect my vehicle?
Yes, the dealer’s representative must provide you with their identification. If they do not, please contact our Sales Support Team.
Why do I need to show identification when my vehicle is collected?
This is for security reasons – and is a standard process when buying and selling vehicles. The buyer will need to ascertain that you ar...
What do I do if the dealer hasn't contacted me?
We have a dedicated Sales Support Team who are available to deal with any issues that may arise after the vehicle is sold – including a...