Collection

• Collection QR Code

  We're gradually rolling out an updated collection process. If you've received an email from us about a QR collection...

• Understanding OBD Readers: What They Are and Why Dealers Use Them

  The On-Board Diagnostics (OBD) system is a tool used by modern car dealers to confirm the mechanical health and histo...

• I've confirmed my sale but my vehicle hasn't been collected

  Accepted an offer but still have your car? It'll probably be for one of the following reasons:The collection has been...

• Does Motorway collect cars?

  Yes. When you sell your car to a dealer on Motorway, they will collect it from home, work, or another address that su...

• What happens on the day of collection?

  1. Arrange collectionYour car will be collected at a time that suits you from your home, workplace, or any nominated ...

• Who will collect my vehicle?

  Our network of verified dealers has the choice of either sending one of their own representatives to collect your veh...

• What do I need to have ready on the day of sale?

  Once you've made an appointment to have your vehicle collected, you'll need to have some documents ready. This is so ...

• How long does it take for the vehicle to be collected?

  Once a sale is formally agreed, collection of the vehicle will typically take place within three to seven working days.

• Can I specify a collection date?

  Yes – the dealer will be in touch with you to arrange collection within 2 working days of you accepting your winning...

• Will the dealer try to change the sale price on the day?

  The offer you receive for your car will be based on the information shared on your profile. If the details you've giv...

• Will I receive compensation if the vehicle collection does not go ahead as arranged?

  No. In the unlikely event that the collection doesn't go ahead as planned, we are unable to offer any compensation.   

• Can I sit in the vehicle during the test drive?

  Yes, you can ask to join the dealer when they test drive your vehicle.

• What if the driver damages my vehicle whilst taking it for a test drive?

  All dealers and their representatives will be insured to drive the vehicles they go to inspect and collect. If your v...

• Why do I need to show identification when my vehicle is collected?

  This is for security reasons - and is a standard process when buying and selling vehicles. The buyer will need to asc...

• What do I do if the dealer hasn't contacted me?

  What to Do If You Haven’t Heard from the Dealer We understand how frustrating it can be to feel left waiting. If your...