I've confirmed my sale but my vehicle hasn't been collected

Accepted an offer but still have your car? It'll probably be for one of the following reasons:

The collection has been rescheduled

If your collection has been rescheduled, don’t worry, this is completely normal and usually depends on your availability and your dealer’s schedule. There are multiple factors which may lead to rescheduling, such as driver availability, public transport issues, dealer logistics, changes in your own availability, and more.

The sale has been cancelled

Please give our Seller Support Team a call at 0203 988 3388 if your sale has been cancelled for any reason - we’re here to help. Our dedicated support team will work with you to find the best solution to help you move forward with a new sale and make sure you get the best deal for your car.

The collection date is coming up

If your collection date is coming up, there's no cause for concern. Just wait for the agreed collection date, and let us know if you have any questions in the meantime.

If you haven't heard from your buyer regarding the collection yet, click here for help and guidance.

If you have any other questions about Motorway or the collection process, please explore the help centre or talk to us through our virtual assistant to get personalised support - just click our chat icon to get started.