What do I do if the dealer hasn't contacted me?

What to Do If You Haven’t Heard from the Dealer

We understand how frustrating it can be to feel left waiting. If your purchasing dealer hasn’t contacted you yet, don’t worry—we’re here to help.

Why Haven’t I Heard from the Dealer?

After your documents are reviewed, you should typically hear from the dealer within 2 working days. While delays are rare, they can happen due to scheduling issues or miscommunication. That’s why we proactively check in with you to ensure everything is moving forward.

What Happens Next?

Here’s how we’ll support you if there’s a delay:

1. Two working days after your documents are reviewed, we’ll email you to check whether the dealer has been in touch.
2. If you let us know they haven’t (by clicking the ‘No contact’ option in the email), we’ll send a reminder to the purchasing dealer to contact you as soon as possible. 
3. Still no contact after another working day? Click the chat option below to speak with our Sales Support team. We’ll follow up again and escalate if needed.

Quick Checks You Can Do

• Make sure your contact details are up to date in your account.
• Watch for missed calls or unknown numbers - dealers often contact you by phone, and it may show as an unknown number.
• Watch for emails in the spam folder - sometimes dealers’ emails go directly to spam.

We’ve Got You Covered

If the dealer still doesn’t get in touch, don’t worry. We have alternative options we can explore with you to keep your sale on track. Our priority is making sure you have a smooth, stress-free experience. Please reach out to us and we’ll do our best to help you.