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Contacting support

Customer Support

If you have questions about profiling your vehicle or have received an offer, please call us on 0203 966 6449.

Opening hours:

Mon - Fri: 9am - 7pm
Sat: 9am - 5pm
Sun and bank holidays: 9am - 5pm

Sales Support

If you've accepted an offer for your vehicle and need help with collection or payment, please call us on 0203 988 3388.

Opening hours:

Mon - Fri: 9am - 7pm
Sat: 9am - 5pm
Sun and bank holidays: 9am - 5pm

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  1. Motorway
  2. Documents

    Documents

    • What documents do I need to sell my vehicle on Motorway?

      To sell your vehicle on Motorway, you need to share a selection of documents to make sure that the sale of your car i...
    • DVLA & V5C: Final Ownership Transfer Steps

      DVLA & V5C: Final Ownership Transfer Steps1. How to Notify the DVLAAfter your vehicle has been successfully inspected...
    • Why do I need a driving licence to sell my car on Motorway?

      We need a clear copy of your driving licence to: Verify your identity Validate the sale of your vehicle  Driving li...
    • Why do I need to share my banking info with Motorway?

      When uploading your documents to Motorway, you’ll be asked to share your bank details. This is so we can help you rec...
    • How do I replace my V5C logbook?

      To sell a vehicle with Motorway, you have to upload images of the first 3 pages of your V5C logbook. What to do if yo...
    • Can I sell a car on Motorway on behalf of someone else?

      Yes – but we'll need some extra documents to make sure the sale is authorised correctly.  Once these documents are up...

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    © Motorway Online Ltd. 2017-2026

    84% of Motorway sellers sold their vehicle for more than the average market price valuation between Jan 2020 and November 2025 (based on two independent market pricing guides). Visit motorway.co.uk/claims

    **On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in August 2024). Visit motorway.co.uk/claims

    †83% of payments are made on the day of handover.