Document Upload Issues: Troubleshooting Guide

If you're having trouble uploading your documents, please try the following steps before getting in contact with our team:

ID Check

If you cannot complete the ID check: 

• Clear your browser cache and cookies.
• Try the link in a different browser (e.g., Chrome or Safari).
• Try the link on a different device (e.g., switching from desktop to mobile).

Bank Details

If you cannot enter your bank details: 

• Clear your browser cache and cookies, then refresh and try again.

If you are able to enter your bank details, but then receive an error message: 

Common Causes:

• Incorrectly entered Account Name, Sort Code, or Account Number
• Extra spaces at the start, middle, or end of the account name

Review your input:

• Double-check the account name matches exactly as it appears on your bank card or account
• Remove any spaces before, after, or within the name

Other Documents

If you cannot upload your V5C, Driving Licence, or other such documents:

• Clear your browser cache and cookies.
• Try the link in a different browser (e.g., Chrome or Safari).
• Try the link on a different device (e.g., switching from desktop to mobile).

Still no luck?

If you are still unable to progress after following the above steps, please take a screenshot or short video clip of the issue, and email us at: docupload@motorway.co.uk