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Contacting support

Customer Support

If you have questions about profiling your vehicle or have received an offer, please call us on 0203 966 6449.

Opening hours:

Mon - Fri: 9am - 7pm
Sat: 9am - 5pm
Sun and bank holidays: 9am - 5pm

Sales Support

If you've accepted an offer for your vehicle and need help with collection or payment, please call us on 0203 988 3388.

Opening hours:

Mon - Fri: 9am - 5.30pm
Sat: 9am - 5pm
Sun: 9am - 5pm
Bank holidays: 9am - 5pm

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  1. Motorway
  2. Motorway's app

    Motorway's app

    • How does the Motorway app work?

      The Motorway app is quick and easy to use. It helps you take great photos of your car, profile it, confirm its histor...
    • What is the Motorway app used for?

      You can use Motorway's app to: Take and upload photos of your vehicle Complete your vehicle profile Add your vehicle...
    • Can I switch to the Motorway app if I started on the website?

      Yes. If you started your Motorway journey on the website and wish to switch to the app, for your details to transfer ...
    • How do I sign in to the Motorway app?

      Download the Motorway app on your mobile device from the App Store or Google Play Store. If you already have a Motorw...
    • How do I download the Motorway app?

      Downloading the Motorway app for iOs (iPhone) and Android is easy and free. Follow the link in the footer of our home...
    • Can I sell my car on the Motorway app?

      The Motorway app provides instant car valuations and allows you to profile your car quickly and easily. You can use t...
    • Does Motorway have an app?

      Yes, Motorway has an app which makes the process of selling your car quick, easy and seamless. With the app, you can:...

    Need more support?

    Chat with us 24/7 – and if you need extra support, we can connect you to the right team during working hours

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    • Click here to download the Motorway app from the App Store
    • Click here to download the Motorway app from the Google Play

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    © Motorway Online Ltd. 2017-2025

    *84% of Motorway sellers sold their vehicle for more than the average market price valuation between Jan 2020 and October 2023 (based on two independent market pricing guides). Visit motorway.co.uk/claims

    **On average Motorway sellers got £1,600 more for their vehicle vs part exchange offers (based on a customer survey in August 2024). Visit motorway.co.uk/claims

    †83% of payments are made on the day of handover.