I've sold my car - what now?

Congratulations on selling your car!

We know this can be both exciting and daunting at the same time. To help you feel comfortable with what happens next, we’ve pulled together this guide.
The next steps are:

1. Accept offer
2. Document upload
3. Arrange collection
4. Collection
5. Payment

Now let's look at these steps in a little more detail.

Offer accepted

Once you've confirmed your offer, we let your purchasing dealer know. They'll access your details at this point and may get in touch to introduce themselves.

Document upload

After accepting the offer you'll be asked to upload copies of your ownership documents and a form of ID. Depending on your circumstances, the documents we ask for may vary. The standard list is:

1. Driving License
2. V5C
3. Bank Details

But you may also be asked for:

1. Finance Settlement Letter (if selling on finance)
2. Letter of Authority (if selling on behalf of)

Once uploaded, our team will review them. This is typically done in a day, but can take longer if we need you to resupply any document or provide additional ones. See our tips on how to get your documents reviewed and verified the first time.

Arranging collection

Once your documents have been checked, a collection will be arranged.

You may have heard from your purchasing dealer by now, and some may have already discussed collection, but collection should not take place until after your documents have been reviewed.

Your dealer can choose to use our transport services to collect your vehicle, or manage the collection themselves.

• If they use our collection services, we will be in touch with you for your preferred dates and times for collection.
• If they manage the collection themselves, they will be in touch with you to discuss the collection, and find a time that works best.

We will stay in touch throughout and be on hand to help, if needed.

Collection day

On the day of collection, either your purchasing dealer (or their representative), or a member of our transport team, will come to the collection address you gave us. They will check your vehicle to ensure it matches the vehicle profile you created. They may also ask to take it for a test drive. We'll email you a link to access your vehicle profile, once we receive your documents. We advise you to have a copy of it with you at collection.

What you need to have to hand on the day:

If you are the registered keeper of the vehicle:

• V5C vehicle registration document (your logbook).
• MOT certificate (if your car has had one, i.e., it is three or more years old).
• All spare keys for your car.
• Photo ID (driving licence or passport).
• Proof of address – a utility bill (gas, electricity, or water), bank statement, or council tax statement. The address shown must match the address on the V5C document.
• Authority from your finance company. (If you have any finance on your car, we need a letter from the finance company confirming the final settlement figure.)
• Service record book, car handbook, locking wheel nuts (if you have them), radio and key codes if applicable.
• Your UK bank details (or that of the registered keeper)
• Sufficient fuel – car dealers don’t require a full tank of fuel, but please ensure there is half a tank, or enough so the fuel light is not on.
• If you have an electric vehicle, please make sure it is fully charged
• If your vehicle is VAT qualifying, the VAT invoice for it.

If you are not the registered keeper of the vehicle:

All the items above, plus:

• Written authorisation from the registered keeper that you are able to sell the car.
• Photo ID (driving licence or passport) of the registered keeper.

Price changes

There should be no last minute negotiations at collection, as long as you’ve listed your car accurately, including declaring all damage, service history, and accessories.
However, if additional damage is found, your purchasing dealers or representative may reduce their offer, providing you with the reason why. Then it’s up to you to decide if you are willing to accept their proposed price. We're here to support you in the event this happens, so please call or chat with us and we can be there to advise.

Payment

We offer a payment service free for all dealers which is fast for both you and your purchasing dealer, and secure – reducing the need to share bank details. Dealers can also choose to pay you directly. Either way the payment will be initiated on the same day.

Important things to note

• You'll need to then tell the DVLA you’ve sold the car, along with the details of the buyer. If you don't, you might not get the full entitlement of any car tax refund you're due. For full information, visit the DVLA's website and learn about transferring ownership when selling your vehicle on Motorway here.
• If you have a private plate and are planning on keeping it, you'll need to contact DVLA for a new V5C logbook and VV8 form.