Finance Providers - Obtaining your finance settlement letter

Also known as: VWFS | Volkswagen Finance | Audi Finance | SEAT Finance | Cupra Finance | ŠKODA Financial Services

CATEGORY • Settlement Letter Needed

Access the VWFS online settlement form at customer.vwfs.co.uk/Forms/settlement-quote-request.html, or log in to your brand's online account. This is the fastest self-serve route.

There is also a 24-hour automated settlements line: 0330 100 8926.

If calling during office hours, use the Solutions / PCP / Hire Purchase line for your vehicle brand (all lines Mon–Fri 9am–6pm, Sat 9am–1pm, excluding bank holidays):

Volkswagen Financial Services: 0370 010 2022

Audi Financial Services: 0370 010 2007

SEAT & CUPRA Financial Services: 0370 333 4446

ŠKODA Financial Services: 0370 333 4449

Volkswagen Commercial Vehicles: 0370 010 2080

Note: if your agreement is Contract Hire or Finance Lease rather than PCP/HP, different numbers apply and the vehicle is not yours to sell.

Request a formal written settlement PDF (emailed or posted). Verify that it displays the payoff amount, valid-until date, agreement reference, and registration.

Also known as: Black Horse Ltd | Blackhorse | International Motors Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to your online portal at customerportal.blackhorse.co.uk.

Select your agreement and follow the steps to get a settlement amount. Black Horse will give you the amount to pay and a date to pay it by.

If portal access is unavailable, call customer service on 0344 824 8888 (Mon–Fri, 9am–5pm).

Written requests can be posted to: Black Horse, St William House, Tresillian Terrace, Cardiff CF10 5BH.

Ensure the downloaded statement displays the total payoff amount, expiry date, agreement reference, and registration.

Also known as: BMW Finance | MINI Financial Services | MINI Finance | BMW Leasing

CATEGORY • Settlement Letter Needed – Check Agreement Type

How to request your settlement letter:

Log in to your MyBMW Finance / MyMINI Financial Services online account at myfinance.bmw.co.uk to generate an automated settlement quote, or use the BMW settlement request form at bmw.co.uk/en/topics/discover/forms/oli_fs_settle.html.

To request by phone, call BMW Financial Services on 0370 5050 123. You can also write to BMW Financial Services, Adwick Park, Swinton, Rotherham S63 5NA.

Contract Check: Ensure your agreement is HP or PCP. If your paperwork states Personal Contract Hire (PCH) or Lease, you do not hold ownership and the vehicle cannot be listed without prior lease termination approval.

Verify your written statement displays the final settlement figure, expiry date, agreement reference, and registration.

Also known as: Motonovo | MotoNovo Finance Partner Services | Aldermore Bank plc

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Register or log in to the MyMotoNovo customer portal at servicing.motonovofinance.com. This is the fastest route and gives 24/7 account access.

Log in using your agreement number and personal details, then request a settlement figure.

If online self-service is unavailable, call 0333 200 0030 (Mon–Fri, 9am–6pm; closed weekends) or use the customer contact webform at customer.motonovofinance.com/contact-us. MotoNovo does not publish a customer service email address.

Postal address: MotoNovo Finance, Two Central Square, Cardiff, CF10 1FS.

Verify that the received document is a formal written statement displaying the settlement figure, expiry date, agreement number, and vehicle registration.

Also known as: Santander Consumer UK plc | Hyundai Capital UK | MG Finance | INEOS Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Submit a settlement request via the online portal at ficresuk.santanderconsumer.com or via santanderconsumer.co.uk.

Alternatively, contact customer service on 0800 085 1759 (the line for existing PCP and PCH car finance customers).

Note: Santander Consumer Finance (Santander Consumer (UK) plc, Santander House, 86 Station Road, Redhill, Surrey RH1 1SR) is a separate entity from Santander UK retail bank. High street bank branches cannot access motor finance agreements.

Also known as: Mercedes Benz Financial Services | Mercedes Finance | smart finance | MBFS

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to the Mercedes-Benz Finance Portal at customerportal.mercedes-benz.com, or use the settlement request guidance at help.mercedes-benz.co.uk.

Generate or request your early settlement quote. Quotes are valid for a short period only — check the expiry date.

For telephone requests, contact 0370 847 0700 (Mon–Fri 9am–5pm, excluding bank holidays). Email: customerservices-mbfs@mercedes-benz.com.

Do not cancel your Direct Debit. Mercedes-Benz will keep collecting monthly payments until the settlement funds are received.

Note: if full settlement funds are received within the validity dates of the quote, any monthly payments taken in the meantime are returned within 10 calendar days.

Confirm that your settlement letter shows the payoff figure, validity date, agreement reference, and vehicle registration.

Also known as: Toyota Finance | Toyota Financial Services New Business | TFS

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to My Finance at myfinance.toyota.co.uk.

Click 'Request Settlement Quote'. The PDF document will be generated into your online document library.

If unable to access online, call 0370 850 5533 (Mon–Fri 8am–6pm) or email customerexperience@uk.toyota-fs.com.

Note: Toyota charges up to 58 days' interest on early repayment, in line with the Consumer Credit (Early Settlement) Regulations 2004.

Ensure your document displays the payoff figure, expiry date, agreement reference, and registration.

Also known as: FCE Bank | Ford Finance | Ford Credit | Ford Money

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Register or log in to Ford Credit Account Manager and use the settlement guidance at ford.co.uk/finance/support/personal-finance/settle-my-finance.

Select 'Obtain a Settlement Quote' to download your written statement.

Alternatively, call 0345 712 5490 (Mon–Fri 9am–5:15pm, Sat 9am–1pm).

Note: the legal lender is FCE Bank plc trading as Ford Credit, Arterial Road, Laindon, Essex SS15 6EE.

Verify the statement contains the payoff figure, validity date, account number, and registration.

Also known as: Land Rover Finance | Range Rover Finance | JLR Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to My Land Rover Finance at myfinance.landrover.co.uk to generate your quote.

To obtain a settlement figure by phone, call 0344 824 4732.

For general account queries, the Client Relationship Team is on 0370 500 0500 (Mon–Fri 8am–4:45pm excluding UK bank holidays, Sat 9am–1pm).

Written postal requests: Land Rover Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH.

Note: Credit is provided by Black Horse Limited trading as Land Rover Financial Services. If your credit agreement names a different lender, contact that lender instead.

Ensure the written letter displays the payoff figure, expiry date, agreement reference, and registration.

Also known as: RCI Financial Services | Renault Finance | Dacia Finance | Nissan Finance | Alpine Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Request an early settlement quote by calling customer service on 0333 009 0233 or emailing customerservices@mobilize-fs.com. Your online account is at mobilize-fs.co.uk; contact routes are published at mobilize.co.uk/contact.html.

Formerly known as RCI Financial Services; covers Renault, Dacia, Nissan, and Alpine agreements.

Verify your document displays the payoff figure, expiry date, agreement number, and vehicle registration.

Also known as: Close Brothers | Close Brothers Motor Finance Head Office | Close Motor Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to Close Online at customer.cbmf.closebrothers.com/online/ and use the settlement quote tool.

Important: Close Brothers has been carrying out maintenance on Close Online, during which settlement quotes cannot be viewed or requested online. If the online route is unavailable, call customer service on 0333 321 6060 (Mon–Fri, 9am–5pm).

Partial early repayments must be arranged by phone on 0333 321 6060.

Quote Validity: Close Brothers settlement quotes are valid for 28 days (refer to the exact date printed on your quote document).

Ensure the document displays the payoff figure, valid-until date, agreement reference, and vehicle registration.

Also known as: Stellantis Financial Services UK | PSA Finance | Vauxhall Finance | Free2Move

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to your online account at myfinance-uk.stellantis.com.

Go to My Agreements > Manage Agreement > Request a Settlement Figure. Requests made before 7pm are delivered to My Documents within ~15 minutes; requests after 7pm are available from 8am the following day.

If calling, contact Stellantis Financial Services on 0345 345 5449 (phone lines Mon–Fri, 9am–1pm & 2pm–5pm; live chat 9am–5pm; closed weekends and bank holidays).

Stellantis Financial Services covers Abarth, Alfa Romeo, Citroën, DS, FIAT, Jeep, Leapmotor, Maserati, Peugeot, SPOTICAR and Vauxhall.

Note: the LEGACY Fiat, Jeep, Alfa Romeo and Abarth book is held by CA Auto Finance UK (0344 561 4738). Check which lender your credit agreement names.

Postal address: Stellantis Financial Services UK Ltd, 61 London Road, Redhill, Surrey, RH1 1QA.

Also known as: Northridge | NIIB Group

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Personal and sole-trader customers: register for Northridge Self-Serve or download the 'Northridge' app (iOS/Android) via the Customer Tool Kit at northridgefinance.com. Self-Serve runs 24/7 and in most cases returns your settlement figure immediately. You will need your 12-digit Northridge agreement number, your date of birth, and the bank account number you pay from.

Non-personal and business customers: complete the Online Settlement Request Form at northridgefinance.com/settlement-request-0/. Northridge replies within 2 working days.

If calling, contact Customer Service on 0800 917 0931 (Mon–Fri 9am–5pm).

Northridge Finance is a trading name of NIIB Group Ltd.

Ensure your written statement displays the payoff figure, expiry date, agreement number, and vehicle registration.

Also known as: Oodle Financial Services | Oodle

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to the Oodle customer portal at auth.oodlecarfinance.com, or open the Oodle mobile app (iOS/Android).

Select 'Request a settlement figure'. Your figure is also available via the 'Chat with us' live chat on oodlecarfinance.com.

Quote Validity: Oodle settlement figures are fixed and valid for 28 days from the date on the quote. Making a scheduled monthly payment during that window does not invalidate the figure; after 28 days you must request a new quote.

Confirm that your settlement letter displays the payoff figure, expiry date, agreement number, and registration.

Also known as: Jaguar Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to My Jaguar Finance at myfinance.jaguar.co.uk.

Select your agreement summary and choose 'Request Settlement Quote'.

If calling, contact the Customer Services Team on 0344 824 4712 (Mon–Fri 8:30am–6pm excluding UK bank holidays, Sat 9am–1pm).

Note: Credit is provided by Black Horse Limited trading as Jaguar Financial Services. Written quotation requests can be posted to: Jaguar Financial Services, St William House, Tresillian Terrace, Cardiff CF10 5BH. If your credit agreement names a different legal lender, contact that lender instead.

Ensure the written document displays the payoff figure, validity date, agreement reference, and registration.

Also known as: Blue Motor Finance | Blue Finance | Hodge MF Limited

CATEGORY • Insolvency / Servicer Changed

Administration & Servicer Change – How to request your settlement letter:

Blue Motor Finance Limited entered administration on 30 July 2026 (Simon Edel, Alan Hudson and Richard Barker of Ernst & Young LLP appointed Joint Administrators).

IMPORTANT: your agreement remains with Blue Motor Finance Limited (in Administration). The loan origination and servicing platform was sold to Hodge MF Limited (a subsidiary of Hodge Bank), which now services your loan on behalf of the company and writes new business under the Blue Motor Finance name. Your contract did NOT transfer to Hodge MF.

Your agreement remains in force. Continue making payments as normal and do not cancel your direct debit. Existing borrowers do not need to take any action.

Log in to your online portal at my.blue.co.uk to view your agreement, access documents and request an early settlement figure.

If portal access is unavailable, call 020 3005 9330, email customerservices@bluemotorfinance.co.uk, or use the contact route at bluemotorfinance.co.uk/ContactUs.

Note: pre-administration liabilities, including motor finance commission redress claims, remain with the company in administration and are handled by the Joint Administrators, not by Hodge MF. Customers owed compensation may not receive the full amount due.

Verify that the received document displays the payoff figure, valid-until date, agreement reference, and registration.

Also known as: ALD Automotive Ltd | LeasePlan | Ayvens

CATEGORY • Lease – Check Contract Type Before Listing

Vehicle Agreement & Ownership Check (Ayvens / ALD):

1. Identify your exact agreement type on your contract:

Personal Contract Hire (PCH) & Operating Leases: Legal ownership remains with the leasing company. The car CANNOT be sold privately or listed. Contact the lessor to discuss early lease termination.

Finance Leases: A third-party sale may be permitted upon clearing the full settlement balance, subject to formal written approval. Confirm with the lessor before listing.

IMPORTANT — identify the correct company. Ayvens in the UK is made up of TWO separate businesses: LeasePlan UK Ltd (which adopted the Ayvens trading style in October 2024) and ALD Automotive Ltd. Legacy LeasePlan and legacy ALD agreements are NOT handled on the same line.

For Ayvens (legacy LeasePlan) agreements, contact Ayvens Customer Care on 0345 250 0000 (Mon–Fri 9am–5pm).

For ALD Automotive Ltd agreements, use the contact route at aldautomotive.co.uk.

Check the company named on your contract before calling.

Also known as: Advantage Finance Ltd | Advantage

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to MyAdvantage, the Advantage Finance customer portal, at customer.advantage-finance.co.uk. This is the easiest way to obtain your settlement figure.

Download your written settlement quote directly from your online account.

If calling, contact Advantage Finance on 01472 233200 (Mon–Fri 8am–6pm, Sat and Bank Holidays 10am–4pm).

Email support: enquiries@advantagefinance.co.uk — Advantage replies in 3 working days.

Confirm your written quote shows the payoff figure, expiry date, agreement number, and vehicle registration.

Also known as: First Response Finance Ltd | First Response

CATEGORY • Settlement Letter Needed

Contact the First Response Account Management team on 01942 686686 or email customer.services@frfl.co.uk.

Request a formal written early settlement statement.

Quote Validity: First Response settlement figures are typically valid for 28 days. The figure may change if you make a payment after requesting it.

Ensure your written statement displays the payoff figure, validity date, agreement reference, and registration.

Also known as: Moneybarn Limited | Moneybarn No. 1

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to My Moneybarn at my.moneybarn.com/login.

Request an automated Early Settlement Figure (ESF) directly in your portal.

If calling, contact Moneybarn Customer Services on 0330 555 1230 (Mon–Fri 8:30am–7pm excluding bank holidays, Sat 9am–4pm).

Note: Your ESF includes a rebate of interest but will still include 58 days' interest from the date you requested it, in line with the Consumer Credit (Early Settlement) Regulations 2004.

Quote Validity: your ESF is valid for 28 days. Do not cancel your direct debit before the settlement clears.

Confirm your written statement displays the payoff figure, expiry date, agreement number, and registration.

Also known as: FCA Automotive Services | CA Auto Bank | Crédit Agricole

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Manage your account through the CA Auto Finance self-service portal at caafselfservice.co.uk (linked from ca-autofinance.co.uk).

Submit your settlement request online.

For telephone support, call customer service on 0344 561 4738 (Mon–Fri 9am–6pm, Sat 9am–1pm).

Note: CA Auto Finance UK Ltd is the legal lender for the legacy Fiat, Jeep, Alfa Romeo and Abarth book. New business for those brands is now written by Stellantis Financial Services. CA Auto Finance UK currently writes new business for AION, Geely, KGM, Royal Enfield and Norton. Check your credit agreement to confirm your legal lender.

Also known as: Startline

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to the Startline customer portal at portal.startlinemotorfinance.com and select 'Request a settlement'. Account management options are also at startlinemotorfinance.com/customers/manage-my-account/.

If you cannot self-serve, call Startline customer support on 0141 406 6622 or email customersupport@startlinemotorfinance.com.

Postal address: Startline Motor Finance, PO Box 27150, Glasgow G3 9EX.

Ensure your written quote displays payoff figure, validity date, agreement number, and registration.

Also known as: Moneyway | Secure Trust Bank plc | Antelope Loans | Alive No.2 Limited

CATEGORY • Settlement Letter Needed – Servicer Changed

How to request your settlement letter:

Secure Trust Bank sold its Consumer Vehicle Finance business — including the Moneyway brand — to funds managed by LCM Partners, completing on 25 February 2026. All active Moneyway vehicle agreements then transferred to Alive No.2 Limited on 30 May 2026 and are now serviced by Antelope Loans. Alive No.2 Limited has written to all affected customers.

Contact Antelope Loans directly on 02920 858794 or email customersupport@antelopeloans.com. Postal address: Antelope Loans, PO Box 255, Brecon House, Caerphilly CF83 3GQ.

Note: Secure Trust Bank no longer has access to active account information and cannot assist with account enquiries — all requests must go to Antelope Loans. (Secure Trust Bank does retain responsibility for historic motor finance commission complaints.)

Quote your original Moneyway agreement reference number when contacting Antelope.

Also known as: V12 Vehicle Finance | Secure Trust Bank | Antelope Loans

CATEGORY • Settlement Letter Needed – Servicer Changed

How to request your settlement letter:

All active V12 Vehicle Finance agreements transferred to Alive No.2 Limited on 30 May 2026 and are now serviced by Antelope Loans, following Secure Trust Bank's sale of its Consumer Vehicle Finance business to funds managed by LCM Partners.

Contact Antelope Loans on 02920 858794 or email customersupport@antelopeloans.com.

Postal address: Antelope Loans, PO Box 255, Brecon House, Caerphilly CF83 3GQ.

Note: Secure Trust Bank can no longer access these accounts. V12 Retail Finance is a separate business — confirm your credit agreement specifies V12 Vehicle Finance.

Quote your original V12 agreement reference number when contacting Antelope.

Also known as: Zopa Bank Limited | Zopa

CATEGORY • Settlement Letter Needed – Check Agreement Type

How to request your settlement letter:

Open the Zopa app or log in to your account at zopa.com.

Select your car finance and request an early settlement quote. You will see the quote on screen and also receive it by email.

If you require support, call 020 7580 6060 (Mon–Fri 9am–6pm, Sat 9am–5:30pm) or email repayments@zopa.com.

Agreement Check: Zopa writes both Hire Purchase car finance (secured on the vehicle — Zopa owns the car until the loan is repaid, so a settlement letter IS required) and unsecured personal loans (no settlement letter required to sell). Check which one your credit agreement states.

Also known as: Marsh Finance Ltd | Marsh

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to the Marsh Finance customer portal at portal.marshfinance.com and select the car finance settlement option. This returns an instant figure and the deadline by which it must be paid.

For telephone support, call 01706 648882 (Mon–Fri 9am–7pm, Sat–Sun 10am–6pm). The Customer Care and complaints line is 01706 752385, email customercare@marshfinance.co.uk. General enquiries: enquiries@marshfinance.co.uk.

Note: Marsh Finance c harges a one-off £10 early settlement fee.

Verify that your statement displays the payoff figure, validity date, agreement reference, and registration.

Also known as: Billing Finance Ltd | Billing

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact Billing Finance on 01604 402204 (Mon–Fri 8:30am–5:30pm, Sat 9am–1pm) to request a written settlement figure.

Postal address: Billing Finance Limited, Billing House, The Causeway, Great Billing, Northampton NN3 9EX (FCA reference 314223).

Existing customer resources are at billingfinance.co.uk/existing-customers/.

Confirm that your received document is a written statement showing payoff figure, expiry date, agreement reference, and vehicle registration.

Also known as: Mann Island Finance Ltd | MI Vehicle Finance Ltd | Mann Island

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to the Mann Island customer portal at miagreement.com to manage your agreement.

Contact Mann Island Vehicle Finance customer service on 0330 123 0332 or email customerservice@mivf.co.uk to request a written settlement figure. Contact options are listed at mannisland.co.uk/contact-us/.

Note: option 2 on 0330 123 0332 and collections@mivf.co.uk reach the Collections team, which handles payment queries, missed payments and financial difficulty — not ordinary settlement requests. Use the customer service route above.

MI Vehicle Finance Limited is the FCA-authorised entity. Offices: Liverpool (head office), Motherwell, Reading.

Verify your written statement displays the payoff figure, expiry date, agreement reference, and registration.

Also known as: Go Car Credit Ltd | GoCarCredit

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to your 'My Go Car' online account via gocarcredit.co.uk/existing-customers/. Through the portal you can make a payment, check your contractual payment amount, get a settlement figure and view your documents.

Generate your settlement figure online.

Telephone support: call customer service on 01925 696370. Contact details are at gocarcredit.co.uk/existing-customers/contact/.

Verify your statement displays payoff figure, expiry date, agreement number, and registration.

Also known as: Barclays Partner Finance | Clydesdale Financial Services Limited

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact the Barclays Partner Finance automated settlement service on 0800 152 2888. The automated service runs 24 hours a day and also accepts debit card payments.

You can also manage your loan account via the customer portal at barclayspartnerfinance.com or customer.barclays-partnerfinance.com.

Note: the legal lender is Clydesdale Financial Services Limited trading as Barclays Partner Finance, a wholly owned subsidiary of Barclays Bank PLC (FCA reference 311753).

Ensure your written quote displays payoff figure, expiry date, agreement number, and registration.

Also known as: 247 Money Group Limited | 247Money

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact 247Money Customer Service on 0161 509 2070 to request a written settlement figure. You can settle at any point during your agreement, and the same number handles payment date changes.

Note: the legal lender is 247 Money Group Limited (FCA reference 804906). Contact routes and the members' area are linked from 247money.com.

Verify your written statement displays payoff figure, expiry date, agreement number, and registration.

Also known as: Tandem Bank Limited | Tandem Motor Finance

 CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact Tandem Motor Finance on 0191 492 1919 (Mon–Fri 9am–5pm, excluding bank holidays) and request an early settlement figure.

Email support: motorfinance@tandem.co.uk.

Web support: tandem.co.uk/faq/motor-finance. Payments can be made on 0203 376 8895 or via payments.cf.tandem.co.uk.

Confirm your written quote displays payoff figure, expiry date, agreement number, and registration.

Also known as: Carlyle Finance Ltd | MotoNovo

CATEGORY • Settlement Letter Needed – Check Legal Lender

Action Required (Verify Legal Lender):

Carlyle Finance traded under that name until 14 February 2012. The receivables are administered by FirstRand Bank (FRB London) under the trade name MotoNovo Finance.

Check your credit agreement to confirm the legal lender name.

Contact MotoNovo Customer Service on 0333 200 0030 (Mon–Fri 9am–6pm) or log in to the MyMotoNovo portal at servicing.motonovofinance.com to request your settlement statement.

Also known as: Glenside Finance Ltd

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Request a written settlement figure using the general contact form at glensidefinance.co.uk/contact/.

Call customer service on 01942 466035 (Mon–Fri 9am–5pm; closed weekends) or email info@glensidefinance.co.uk.

Postal address: Glenside Finance, 9 The Parks, Haydock, WA12 0JQ (FCA reference 741319).

Verify your written quote displays payoff figure, expiry date, agreement reference, and registration.

Also known as: Halifax | Halifax Car Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Halifax Car Finance is managed in its own portal, separate from Halifax online banking. Register or sign in at mycarfinance.halifax.co.uk (you will need your date of birth and postcode) to request a settlement quote. Existing customer options are at halifax.co.uk/car-finance/manage-your-account.html.

For telephone support, call Halifax Car Finance on 0333 202 7940 (Mon–Fri 9am–5pm).

Unsecured Loan Check: A Halifax Personal Loan is unsecured; only Halifax Car Finance (PCP/HP) requires a settlement letter.

Also known as: Mallard Vehicle Finance Limited

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Use the dedicated Mallard settlements portal at settlements.mvf.org.uk — enter your details and the settlement figure is returned by email.

Alternatively request a figure via the existing customer page at mallardfinance.co.uk/existing-customers/.

Call customer service on 01206 243100 (Mallard Vehicle Finance Limited, Colchester, Essex).

Confirm your written quote displays payoff figure, validity date, agreement number, and registration.

Also known as: Oplo | 1st Stop Car Finance | Tandem Bank

CATEGORY • Settlement Letter Needed – Servicer Changed

How to request your settlement letter:

Oplo and 1st Stop motor finance agreements are serviced within Tandem Motor Finance. Tandem Motor Finance Limited trades as 1st Stop Car Finance, and the lender has also been branded Oplo.

Contact Tandem Motor Finance on 0191 492 1919 (Mon–Fri 9am–5pm, excluding bank holidays) or email motorfinance@tandem.co.uk.

Quote your original Oplo or 1st Stop agreement reference number.

Verify your written statement displays payoff figure, expiry date, agreement reference, and registration.

Also known as: Auto Advance Finance Ltd | Go AAG Ltd

CATEGORY • Vehicle-Secured Logbook Loan – Security Release Required

Bill of Sale / Logbook Loan Clearance Required:

Auto Advance agreements hold a Bill of Sale security charge over the vehicle, which makes the lender the legal owner until the loan is repaid in full.

Auto Advance no longer provides new logbook loans but continues to service existing agreements. Keep making repayments as normal.

Request a formal written settlement figure via autoadvance.co.uk/contact-us-for-logbook-loan/, by calling 01296 287959, or by emailing service@autoadvance.co.uk (payments: collections@autoadvance.co.uk).

Postal address: DTW Associates Ltd, Unit 2 Rycote Court, 23-25 Buckingham Street, Aylesbury, Buckinghamshire HP20 2LA.

Once settled in full, the Bill of Sale should be released and the HPI marker cleared. If it is not, raise it with Auto Advance with evidence of the settlement.

Do not complete vehicle transfer until written confirmation of security release is received.

Also known as: JBR Capital Limited | JBR | Shawbrook

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Email your settlement request to settlements@jbrcapital.com. Guidance on what to include is at jbrcapital.com/customer-policies/request-settlement/.

Telephone support: 020 3355 0035. General enquiries: info@jbrcapital.com. Address: Floor 10, 40 Leadenhall Street, London EC3A 2BJ.

Note: JBR Capital was acquired by Shawbrook Bank, announced 17 June 2024 and completing 30 September 2024.

Third-party payer verification checks apply. For an individual payer you will be asked for their full name, date of birth and address, plus your relationship to them; for a corporate payer, the company name and company number.

Also known as: Premium Plan Limited

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact Premium Plan Limited on 0800 197 9758, or the Customer Collections Team on 0800 912 1482 / collections@premiumplan.co.uk (Mon–Fri 8am–5pm, closed weekends), to request a formal written settlement statement.

Contact options are listed at premiumplan.co.uk/contact-us/. Postal address as published by Premium Plan: Kempton House, Kempton Way, Dysart Road, Grantham NG31 7LE. Registered office (Companies House 05977118): Totemic House, Caunt Road, Grantham NG31 7FZ.

Note: Premium Plan is part of the Totemic Group and also trades as Red Potato.

Ensure your written document displays payoff figure, expiry date, agreement reference, and registration.

Also known as: PCF Bank Limited | PCF Credit | Asset Link Capital

CATEGORY • Insolvency & Book Transfer Action Required

Insolvency & Book Transfer Action Required:

PCF Bank ceased trading and began winding down in 2021, and entered Creditors' Voluntary Liquidation on 19 June 2024 together with PCF Credit Limited and Azule Limited. It no longer services agreements directly.

PCF agreed the sale of its loan book in July 2023 and transferred the loans on 7 October 2023 to Asset Link Capital, a trading name of Link Financial Outsourcing Limited (FRN 606817, 11 Belgrave Road, London SW1V 1RB). Check your transfer letter for your current servicer's contact details and direct your settlement request there.

Liquidator contact: Peter Dickens and Edward Macnamara of PricewaterhouseCoopers LLP — see pwc.co.uk/services/business-restructuring/administrations/pcf-group.html.

Also known as: Porsche Financial Services GB Limited | VWFS

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Porsche Financial Services UK is serviced via Volkswagen Financial Services (UK).

Call the dedicated Porsche Financial Services Solutions / PCP / Hire Purchase line on 0344 871 0902 (Mon–Fri 9am–6pm, Sat 9am–1pm, excluding bank holidays).

If your agreement is Contract Hire or Finance Lease, the number is 0330 100 8925 — and the vehicle is leased, so it cannot be sold.

A 24-hour automated VWFS settlements line is also available on 0330 100 8926.

Confirm whether your agreement is HP/PCP (can settle) or Contract Hire (lease).

Also known as: Bank of Scotland | BoS

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Bank of Scotland Car Finance is managed in its own portal, separate from online banking. Register or sign in at mycarfinance.bankofscotland.co.uk to request a settlement quote. Existing customer options are at bankofscotland.co.uk/carfinance/manage-your-account.html.

Telephone support: call 0333 202 7943 (Mon–Fri 9am–5pm).

Unsecured Loan Check: Bank of Scotland Personal Loans are unsecured; only Car Finance (PCP/HP) requires a settlement letter.

Also known as: RateSetter | Retail Money Market Ltd | Metro Bank

CATEGORY • Settlement Letter Needed – Check Agreement Type

How to request your settlement letter:

RateSetter is a trading name of Metro Bank, which acquired it in 2020. Towards the end of 2023 Metro Bank ceased using the RateSetter brand for savings accounts and new personal loans. Existing agreements are serviced by Metro Bank.

Important: the old members.ratesetter.com site was the peer-to-peer investor platform. All 45,000 investor accounts were closed on 2 April 2021 and it cannot produce a settlement quote.

Contact Metro Bank customer service on 0345 0808 500 (Mon–Fri 9am–6pm) to request a written early settlement figure, quoting your original RateSetter agreement reference. If your account is in arrears, the Personal Loans line is 0345 241 3075 (Mon–Thu 8am–8pm, Fri 8am–5:30pm, Sat 9am–5:30pm).

Agreement Check: RateSetter-branded personal loans are unsecured and need no settlement letter to sell the car. However, from January 2023 Metro Bank also wrote RateSetter-branded Hire Purchase motor finance, distributed through motor brokers — an HP agreement IS secured on the vehicle and DOES require a settlement letter. Check which one your credit agreement states.

Also known as: Lombard North Central plc | NatWest | RBS

CATEGORY • Settlement Letter Needed – Check Agreement Type

How to request your settlement letter:

Fastest route: log in to your My Lombard account for an instant settlement figure (some exclusions apply), or submit the online request form to receive it by email. 95% of requests are completed within 2 hours during working hours (Mon–Fri 9am–5pm). See lombard.co.uk/support/manage-existing-account.html.

If you cannot self-serve, contact Lombard Customer Services on 0345 877 8888 (Mon–Fri 9am–5pm). Allow 5 working days for receipt by post.

Postal requests: Lombard Customer Relations Team, PO Box 520, Rotherham, South Yorkshire S63 3BR. You will need your agreement number from your original contract.

Contract Check: Lombard Hire Purchase agreements can be settled and sold. Operating and Finance Leases remain the property of Lombard and cannot be sold privately.

Also known as: Admiral Financial Services Limited | Admiral

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to your Admiral MyAccount at admiral.com to view your agreement.

Contact Customer Support on 0333 234 6009 or email paymentsupport@admiralfinancialservices.co.uk to request a written settlement figure.

Agreement Check: Admiral Hire Purchase requires a settlement letter; Admiral Personal Loans are unsecured and require none to sell the car.

Also known as: Creation | Creation Consumer Finance Ltd | BNP Paribas Personal Finance UK | Creation Motor Finance | Sygma Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Locate your agreement reference on your Creation / BNP Paribas Personal Finance statement.

Manage your account through the Online Account Manager at creation.co.uk; motor finance guidance is at creation.co.uk/motor-finance.

Call the dedicated Motor Finance line on 0371 512 1983 and select the option you need. You will need your account or contract number, which starts with 3. Creation's automated services run 24/7 and can request a settlement figure, take payments and change your payment date without an adviser; the settlement figure is emailed back within the hour. Creation's colleagues cannot give a settlement figure over the phone. Staffed customer service hours are Mon–Fri 8:30am–5:30pm. Motor Finance Customer Support: 0371 512 1985 (Mon–Fri 8:30am–5:30pm).

Account changes & general queries email: motorfinancecustomer@creation.co.uk.

Note: Creation Consumer Finance Limited is the motor finance entity within BNP Paribas Personal Finance UK.

Verify that your received document is a formal written statement displaying the payoff figure, validity date, agreement reference, and registration.

Also known as: Alphera | Alphera Financial Services (GB)

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Log in to My ALPHERA Finance at myfinance.alphera.co.uk.

Request an early settlement figure directly within your online agreement portal.

If portal access is unavailable, call Customer Services on 0370 505 0125 (Mon–Fri 8am–7pm, Sat 9am–5pm) or email customer.services@alpherafs.co.uk (response within 48 hours). Postal address: ALPHERA Financial Services, Adwick Park, Swinton, Rotherham S63 5NA.

Agreement Check: Alphera PCP and HP agreements can be settled and sold. Alphera Personal Contract Hire (PCH) is a lease; the vehicle cannot be sold.

Ensure your document displays payoff figure, expiry date, agreement reference, and registration.

Also known as: Suzuki Financial Services Limited | Suzuki Finance | Black Horse

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Suzuki Financial Services Limited is a separate FCA-regulated joint venture, 51% owned by Black Horse Group Limited (a Lloyds Banking Group subsidiary) and 49% by Suzuki GB plc. It is serviced by Black Horse.

Access your Suzuki Finance account online at suzukifinance.co.uk/selfserve/ to request a settlement figure, make a payment or check your balance. The Black Horse portal at customerportal.blackhorse.co.uk may also be used.

For telephone support, call Suzuki Finance customer service on 0344 824 0876 (Mon–Fri 8:30am–6pm, Sat 9am–1pm).

Note: Do not email Suzuki GB car customer support (customerservices@suzuki.co.uk), as car support staff cannot process finance settlement requests.

Verify your document shows payoff figure, validity date, agreement reference, and registration.

Also known as: Lex Autolease Ltd | Lex

Vehicle Agreement & Ownership Check (Lex Autolease):

1. Identify your exact agreement type on your Lex Autolease contract:

Personal Contract Hire (PCH) & Operating Leases: Legal ownership remains with Lex. The car CANNOT be sold privately or listed on Motorway. Log in to your Lex Autolease online account to run and accept an early termination quote and arrange collection, or call the Lex early termination team on 0800 389 3690 (Mon–Fri 9am–5pm).

Business Finance Leases: Contact Lex to confirm whether your specific contract permits a third-party sale on clearing the full settlement balance, and obtain that permission in writing before listing.

Note: ending a contract early typically incurs a charge of around 50% of the outstanding rental payments.

Contact Lex on 0800 389 3690 (Mon–Fri 9am–5pm) to verify your contract options. Further contact routes are at lexautolease.co.uk.

Also known as: Clydesdale Bank plc | Virgin Money | Nationwide Building Society

Unsecured Personal Loan Verification Required:

Note: Clydesdale Bank plc's banking business transferred to Nationwide Building Society under a Part VII scheme effective 2 April 2026, following Nationwide's acquisition of Virgin Money UK plc in October 2024. Servicing continues under the Virgin Money / Clydesdale brands during migration.

Clydesdale Bank and Virgin Money offer UNSECURED personal loans. They did not offer traditional motor finance, so there is normally no Hire Purchase agreement and no charge over your vehicle. In that case no settlement letter is required to sell the car — you may sell and continue your monthly repayments.

Check your credit agreement to confirm it is an unsecured personal loan. If it names Hire Purchase or Conditional Sale, or names a different lender entirely, contact that lender for a written settlement statement.

To clear the loan early, request a settlement figure using the online form at uk.virginmoney.com/personal-loans/existing-customers/ or call Virgin Money loans on 0800 707 6471 (Mon–Fri 8am–6pm, Sat 9am–1pm). Early repayment may attract up to 58 days' interest.

Note: the legacy Clydesdale Bank website has been switched off; use the Virgin Money site.

Also known as: PEAC (UK) Limited | PEAC Solutions | PEAC Finance

CATEGORY • Settlement Letter Needed – Check Agreement Type

How to request your settlement letter:

Contact PEAC Solutions UK Customer Service on 01344 383700 or visit peacsolutions.co.uk/contact-us/.

PEAC Solutions is a trade name of PEAC (UK) Limited and PEAC Business Finance Limited, Inspired, Easthampstead Road, Bracknell, Berkshire RG12 1YQ (FCA reference 668041).

3. Agreement Check:

Hire Purchase (HP), Lease Purchase, and PCP: Can be settled and sold upon receipt of a written payoff statement.

Finance Lease & Operating Lease: The vehicle remains the property of PEAC Solutions and cannot be sold privately.

Verify that your statement displays payoff figure, validity date, agreement reference, and vehicle registration.

Also known as: Shawbrook Bank Limited | Shawbrook

CATEGORY • Unsecured Loan – Check Agreement Type

How to request your settlement letter:

1. Phone Support Branching by Origination Date:

Point-of-Sale Loans originated BEFORE 13 December 2021: Call 0345 650 6290.

Point-of-Sale Loans originated ON or AFTER 13 December 2021: Call 0333 003 0260.

Guidance is at shawbrook.co.uk/loans/help/help-with-our-point-of-sale-loans/settling-your-loan/.

Quote Validity: Shawbrook settlement figures are valid for 30 days.

Agreement Check: Shawbrook point-of-sale loans are unsecured personal loans, which place no charge over the vehicle and need no settlement letter to sell. Only request a settlement letter if your credit agreement states Hire Purchase or Conditional Sale.

Confirm that your received statement displays the payoff figure, expiry date, agreement number, and vehicle registration.

Also known as: Lendable Operations Ltd | Lendable Loans

CATEGORY • Unsecured Loan – Check Agreement Type

Unsecured Personal Loan Verification Required:

Lendable offers unsecured personal loans of £1,000–£25,000 over one to five years. An unsecured loan places no legal charge or security interest over the vehicle — the money is lent against your financial circumstances, not the car.

Action Required: Check your original credit agreement or HPI report. If it specifies 'Hire Purchase' (HP) or 'Conditional Sale', a settlement letter IS required.

If confirmed as an unsecured personal loan, no settlement letter is required to sell the car. You may proceed with the sale while continuing your monthly loan repayments.

Also known as: Anglo Scottish Asset Finance Ltd | Anglo Scottish

CATEGORY • Broker or Lender – Identify Your Agreement Holder

Action Required (Anglo Scottish may be broker OR lender):

Anglo Scottish Asset Finance Limited is FCA authorised and regulated (FRN 629574). It has historically acted as a credit broker arranging finance through a panel of third-party lenders, and now operates as both a broker AND a lender.

Check your credit agreement or bank statement to identify who actually holds your agreement — it may be a third-party funder OR Anglo Scottish itself.

Call Anglo Scottish on 0191 410 4776 or use the contact form at angloscottishfinance.co.uk/contact-us/ (they aim to respond within 24 hours). Postal address: Unit 12-14 Lumley Court, Drum Industrial Estate, Chester-le-Street, County Durham DH2 1AN.

If a third-party funder holds your agreement, refer to that lender's specific entry. If Anglo Scottish holds it, request a formal written settlement statement from them directly.

Also known as: Arval Remarketing | Arval UK

CATEGORY • Lease – Check Contract Type Before Listing

Vehicle Agreement & Ownership Check (Arval):

1. Identify your exact agreement type on your Arval paperwork:

Personal Contract Hire (PCH) & Salary Sacrifice: Legal ownership remains with Arval. The vehicle CANNOT be listed or sold. Use the early termination route at arval.co.uk/customer-support/early-termination.

Finance Lease / Commercial Agreements: Contact Arval to verify whether third-party settlement and sale is permitted under your specific contract terms.

Contact Arval UK on 0370 419 7000 (Mon–Fri 9am–5:15pm) or email customerservices@arval.co.uk. For an immediate early-termination estimate by phone, call 0345 266 5228; the online form takes up to 2 working days.

Postal address: Arval UK, Whitehill House, Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PE.

Also known as: Motability Scheme | Motability Operations Ltd

CATEGORY • Lease – Cannot Be Sold

Motability Scheme Lease Check (Cannot Be Sold):

All Motability Scheme vehicles are leased through Motability Operations Ltd. Leases usually run three to five years.

The customer does not hold legal ownership and cannot sell or list the vehicle under any circumstances. Since December 2023 Motability also no longer allows customers to purchase their leased vehicle — at the end of the lease you may lease another vehicle, extend, or return the car.

To discuss early lease surrender or vehicle return, contact Motability Operations on 0300 456 4566 or visit motability.co.uk/get-support/end-of-lease. Ending a lease early requires a valid reason and a £250 administration fee. The fee does not apply where the lease ends because your allowance has stopped or reduced.

Also known as: Alphabet Leasing | Alphabet GB | BMW Group Fleet

CATEGORY • Lease – Check Contract Type Before Listing

Vehicle Agreement & Ownership Check (Alphabet):

1. Identify your contract type on your Alphabet paperwork:

Contract Hire & PCH: The vehicle is leased and owned by Alphabet. It CANNOT be sold or listed by the driver.

Finance Lease: At the end of the contract you may sell the vehicle AS AGENT OF ALPHABET to an unrelated third party and settle the balloon, or enter a secondary rental period. Critically, the vehicle CANNOT be purchased by the agreement holder or by a director of the hiring company — only by an unrelated third party. Any profit above the contracted value is yours.

Obtain a settlement figure from Alphabet Customer Services BEFORE agreeing any sale — a vehicle purchase order does not itself settle outstanding elements of the leasing agreement.

Contact Alphabet Customer Support on 0370 505 0100, or the Customer Experience team on 0370 0120 342 / customerexperience@alphabet.co.uk. Registered office: Alphabet (GB) Limited, Alphabet House, Summit Avenue, Farnborough, Hampshire GU14 0FB.

Note: 0370 505 0125 belongs to ALPHERA, a separate BMW business.

Also known as: White Oak UK | LDF | White Oak

CATEGORY • Settlement Letter Needed – Check Agreement Type

How to request your settlement letter:

Contact White Oak UK Customer Service on 0333 014 9000 or submit a request via whiteoakuk.com/contact/.

Postal address: White Oak UK, 58 Nicholas Street, 2nd Floor, Chester CH1 2NP.

Note: White Oak UK is a trading style of LDF Operations Limited (FRN 630633) and LDF Ops Limited (FRN 625155), with lending also written by LDF Finance No.1, No.2 and No.3 Limited. Check which entity your agreement names.

Agreement Check: Business Hire Purchase can be settled and sold. Finance Lease / Asset Refinance vehicles remain the property of the funder and cannot be sold privately.

Verify your document displays payoff figure, validity date, agreement reference, and registration.

Also known as: Leasing Options Ltd | Leasing Options

CATEGORY • Credit Broker – Identify Your Lender

Action Required (Leasing Options is a Credit Broker):

Leasing Options Limited is a credit broker for vehicle finance, not a lender (FCA reference 660061). Your lease or finance agreement is held with a third-party funder.

Check your agreement paperwork or direct debit statement to identify the actual legal funder.

Contact the legal funder directly, or reach Leasing Options on 0161 826 9716 / info@leasingoptions.co.uk to help identify your funder. Registered office: Options House, Atkin Street, Worsley, Manchester M28 3DG.

Once your funder is identified, refer to their specific entry.

Also known as: Close Finance Channel Islands | Close Finance Jersey | Close Finance Guernsey

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

1. Contact your specific island branch:

Jersey Branch: 01534 737341

Guernsey Branch: 01481 740240

Email: enquiries@closefinanceci.com | Web: closefinanceci.com/help-support/. Offices and phone lines are open Monday to Friday; closed weekends and bank holidays.

Quote Validity: Close Finance CI settlement figures are valid until your next payment due date.

Once you have your figure you can pay via the website payment portal, bank transfer, or telephone card payment on 01534 879201.

Verify that the written quote displays payoff figure, validity date, agreement reference, and registration.

Also known as: Virgin Money | Clydesdale Bank plc | Yorkshire Bank | Nationwide

CATEGORY • Unsecured Loan – Check Agreement Type

Unsecured Personal Loan Verification Required:

Virgin Money personal loans are UNSECURED, so no asset is held as security against the loan. (Note: Clydesdale Bank plc's banking business transferred to Nationwide effective 2 April 2026; servicing continues under Virgin Money.)

Virgin Money is closed to new personal loan applications following the transfer; existing loans continue to be serviced.

Check your credit agreement. If it is an unsecured personal loan, no settlement letter is required to sell the car.

If you wish to clear the loan early, request a settlement figure using the online form at uk.virginmoney.com/personal-loans/existing-customers/ or call Virgin Money loans on 0800 707 6471 (Mon–Fri 8am–6pm, Sat 9am–1pm). Early repayment may attract up to a maximum of 58 days' interest.

Note: if your credit agreement names a different lender, or states Hire Purchase or Conditional Sale, contact the lender named on it.

Also known as: Evolution Funding Ltd | Centeca | My Car Credit

CATEGORY • Credit Broker – Identify Your Lender

Action Required (Evolution Funding is a Credit Broker / Platform):

Evolution Funding acts as a broker and technology platform connecting customers to a panel of over 35 whole-of-market lenders. Evolution Funding Group has rebranded to Centeca; its specialist brands continue under their own names.

Evolution Funding does NOT issue settlement statements and does not service existing agreements. Its own guidance is to contact your car finance lender directly, as the lender manages payments, balances and agreement changes.

Check your credit agreement to identify the legal lender holding your agreement, then refer to that lender's specific entry.

For broker support only, visit evolutionfunding.com/public/customer-hub/customer-support/ or call the Customer Care team on 01246 458 808.

Also known as: Logbook Loans 247 | Logbook Lending Ltd | BTG Begbies Traynor

CATEGORY • Logbook Loan – Insolvency

Bill of Sale / Logbook Loan Security Clearance Required:

Logbook Loans 247 agreements hold a Bill of Sale security charge over the vehicle. The vehicle CANNOT be transferred until the security is officially discharged.

Logbook Lending Limited (trading as Log Book Loans 247) entered administration on 1 July 2026. Paul Appleton, Adam Shama and Robert Ferne of BTG Begbies Traynor (London) LLP were appointed Joint Administrators.

The firm is no longer lending, but all existing loan agreements remain in place — continue making payments as usual.

Contact the firm on 020 8731 2557 or the Joint Administrators at logbooklending@btguk.com.

Obtain written confirmation that the Bill of Sale security interest has been cleared before transferring vehicle title.

Also known as: TFS Loans Limited | TFS Guarantor Loans | Opus Restructuring

CATEGORY • Unsecured Loan – Check Agreement Type

Unsecured Guarantor Loan Check (Insolvency):

TFS Loans provided unsecured guarantor personal loans — not motor finance secured on a car. Loans required a third party to guarantee repayments.

TFS Loans Limited was placed into administration on 8 February 2022, with Allister Manson and Trevor Binyon of Opus Restructuring LLP appointed Joint Administrators.

Because TFS loans were unsecured personal loans, no settlement letter is required to sell the vehicle unless an HPI security charge is explicitly present.

Important: with effect from 30 September 2025 TFS ceased collecting loan repayments by direct debit and is no longer operating.

Contact: collections@tfsloans.co.uk or 01268 740 755 (Mon–Fri 9am–5pm). Administration queries go to the Joint Administrators at tfsloans@opusllp.com.

Also known as: HSBC UK | HSBC Personal Loan | HSBC Car Loan

CATEGORY • Unsecured Loan – Check Agreement Type

Unsecured Personal Loan Verification Required:

HSBC UK personal loans (including car loans) are unsecured. HSBC states on its own site that it does not offer Hire Purchase (HP), PCP or leasing agreements.

An HSBC personal loan places no legal security charge over the vehicle, so no settlement letter is required to sell the car.

To view or clear your personal loan early, access the HSBC UK mobile app or call personal banking on 03457 404 404.

Also known as: HSBC UK | HSBC Personal Loan | HSBC Car Loan

CATEGORY • Unsecured Loan – Check Agreement Type

Unsecured Personal Loan Verification Required:

HSBC UK personal loans (including car loans) are unsecured. HSBC states on its own site that it does not offer Hire Purchase (HP), PCP or leasing agreements.

An HSBC personal loan places no legal security charge over the vehicle, so no settlement letter is required to sell the car.

To view or clear your personal loan early, access the HSBC UK mobile app or call personal banking on 03457 404 404.

Also known as: VW Bank | Volkswagen Bank UK Branch

CATEGORY • Wholesale Bank - Contact Consumer Servicer
 

Action Required (Wholesale Bank - Contact Consumer Servicer):

Volkswagen Bank GmbH UK Branch provides commercial wholesale funding to franchised motor dealerships — inventory/stock funding, working capital and investment loans — not consumer car finance. It works with over 700 UK retailers across all Volkswagen Group brands.

Consumer agreements for Volkswagen, Audi, SEAT, CUPRA, ŠKODA, Volkswagen Commercial Vehicles, Porsche, Bentley and Lamborghini are written and serviced by Volkswagen Financial Services (UK).

Refer to the Volkswagen Financial Services (UK) entry to request your consumer settlement letter, or the Porsche Financial Services entry for Porsche agreements.

Also known as: Birmingham Bank Limited | Bira Bank

CATEGORY • Verification Required – Check Agreement Type

Action Required (Verify Agreement Type):

Birmingham Bank Limited was renamed from Bira Finance Limited in 2021 following its acquisition by the Bushell Investment Group. The bank specialises in commercial lending, but offers vehicle loans for personal or business use.

Check your credit agreement to confirm whether it is a personal or business vehicle loan, whether it is a Hire Purchase agreement, and whether the vehicle is held as security. If the vehicle is security, a settlement letter is required before sale.

Contact Birmingham Bank Customer Support on 03330 048 048. Email: info@birminghambank.com | Web: birminghambank.com/contact-us/.

Request a formal written settlement statement displaying payoff figure, validity date, agreement reference, and registration.

Also known as: Varooma | Greenlight Credit Ltd | Turpin Barker Armstrong

CATEGORY • Logbook Loan – Insolvency

Bill of Sale / Logbook Loan Security Clearance Required:

Varooma / Greenlight Credit agreements hold a Bill of Sale security charge over the vehicle, making the lender the legal owner until the loan is repaid in full.

Greenlight Credit Limited (trading as Varooma) entered administration on 3 May 2022. Martin Charles Armstrong and Andrew Richard Bailey of Turpin Barker Armstrong were appointed Joint Administrators.

All existing customer agreements remain in place on their original terms and are unaffected by the administration — continue making repayments as normal. The firm can no longer issue or broker new loans.

Contact the administrators at Turpin Barker Armstrong (turpinbainsolvency.co.uk/varooma) to request a settlement figure and obtain written confirmation that the Bill of Sale security interest has been discharged before transferring vehicle title.

Also known as: Car Finance 247 | CarFinance247 Ltd

CATEGORY • Credit Broker – Identify Your Lender
 

Action Required (CarFinance247 is a Credit Broker):

CarFinance247 Limited is a credit broker that connects buyers with third-party lenders. It is not a lender and does not issue settlement statements directly.

Check your credit agreement to identify your legal lender, or log in to your account at carfinance247.co.uk.

If you need help identifying your lender, use the contact routes at carfinance247.co.uk/contact-us (Mon–Fri 9am–7pm, Sat 9am–6pm, Sun 10am–6pm). CarFinance247 Limited is FCA authorised for credit broking, reference 653019.

Once your legal lender is identified, refer to their specific entry.

Also known as: Sainsburys Bank plc | NatWest Group

CATEGORY • Unsecured Loan – Check Agreement Type

How to request your settlement letter:

Sainsbury's Bank personal loans transferred to National Westminster Bank plc on 1 May 2025 under a Part VII banking business transfer scheme. See natwest.com/support-centre/sainsburysbank-transfer-scheme/loans.html. You can view your loan via NatWest Online Banking, the NatWest mobile app, or in branch.

NatWest is now your point of contact for these loans. Call NatWest on 0345 788 8444 for transferred Sainsbury's Bank savings and loans.

Agreement Check: Sainsbury's Bank loans are unsecured personal loans, which place no charge over the vehicle and require no settlement letter to sell the car. Only a vehicle-secured agreement (Hire Purchase or Conditional Sale) requires a settlement letter — check your credit agreement.

Also known as: Tesco Personal Finance plc | Tesco Bank | Barclays Bank UK PLC

CATEGORY • Unsecured Loan – Check Agreement Type

Unsecured Personal Loan Verification Required:

Tesco Bank's banking business, including personal loans, transferred to Barclays Bank UK PLC on 1 November 2024. Barclays now manages these loan accounts, and the Tesco Bank brand continues on existing products. See tescobank.com/transfer-scheme/.

Agreement Check: Tesco Bank loans are unsecured personal loans. An unsecured loan places no charge over the vehicle, so no settlement letter is required to sell the car — you may sell and continue your monthly repayments.

If you wish to clear the loan early, use the early settlement form at tescobank.com/loans/settlemyloan/ or call loan support on 0345 600 6016. The figure is emailed in around an hour and posted in less than a week.

Quote Validity: 30 days from the date you asked for it. An early settlement charge of up to 2 months' interest may apply, though the interest saved may partly offset it.

Also known as: Paragon Bank plc | Paragon

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact the Paragon Car Settlement Team on 0345 149 7770.

Email mfservicing@paragonbank.co.uk, or use the online contact form at paragonbank.co.uk/contact-us. Motor finance support is at paragonbank.co.uk/helpful-information/motor-finance.

Note: Requests sent by email must originate from the email address registered on your Paragon account.

Registered address: 51 Homer Road, Solihull, West Midlands B91 3QJ.

Confirm your received document displays payoff figure, validity date, agreement reference, and registration.

Also known as: Novuna Personal Finance | Novuna | Hitachi Capital UK | Mitsubishi HC Capital UK PLC

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Call the Novuna Personal Finance Customer Experience team on 0344 375 5500 (Mon, Tue, Wed and Fri 9am–5pm; Thu 10am–5pm; closed weekends and bank holidays).

Email support: customerservice@novunapersonalfinance.co.uk.

Web support: novunapersonalfinance.co.uk/contact-us/. Account management: novunapersonalfinance.co.uk/help-and-support/manage-your-account/.

Note: Novuna Personal Finance is a trading name of Mitsubishi HC Capital UK PLC, formerly Hitachi Capital (UK) PLC. The Hitachi Personal Finance brand was replaced by Novuna on 14 February 2022.

Agreement Check: Novuna Personal Loans / HP can be settled. Novuna Vehicle Solutions is a contract hire lease (cannot be sold privately).

Also known as: Ferrari Financial Services GmbH | Ferrari Finance

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Call Ferrari Financial Services UK on 01706 751263.

Email support: enquiriesffsuk@ferrari.com.

Web: ferrari.com/en-EN/auto/ferrari-financial-services-United-Kingdom.

Note: the legal lender is Ferrari Financial Services GmbH (FCA reference 734973), UK establishment at 275 Leigh Road, Slough, Berkshire SL1 4HF. Do not contact Ferrari Owners' Club or Ferrari car owner service lines, as those cannot process financial settlements.

Also known as: Volvo Car Financial Services UK Ltd | VCFSUK | Volvo Finance

CATEGORY • Settlement Letter Needed – Check Legal Lender

How to request your settlement letter:

Call Volvo Car Financial Services UK (VCFSUK) Customer Services on 0800 085 1541 to request a settlement figure. You also have the right to partially settle at any time.

Access your account and contact options at vcfsuk.co.uk. Email: customerservices@vcfsuk.co.uk. Postal address: Volvo Car Financial Services UK Ltd, Scandinavia House, Norreys Drive, Maidenhead SL6 4FL.

Note: VCFSUK is a joint venture formed in 2020 between Volvo Car Corporation and Santander Consumer (UK) plc. Historic Volvo agreements written before the joint venture and serviced by Santander Consumer should be requested via the Santander Consumer Finance entry — check the legal lender named on your credit agreement.

Ensure your written document displays payoff figure, validity date, agreement reference, and registration.

Also known as: Universal Car Credit Ltd | UCC | DrivePay

CATEGORY • Settlement Letter Needed

How to request your settlement letter:

Contact Universal Car Credit customer support on 0118 971 2167.

Email: Gavin@universalcarcredit.com (this is the only contact address Universal Car Credit publishes). Web: universalcarcredit.com/contact-us.

Postal address: First Floor BFC, A4 Bath Road, Reading RG7 5HR. DrivePay is a trading name of Universal Car Credit Ltd (FCA reference 719606).

Verify that your received document displays payoff figure, expiry date, agreement reference, and registration.

Also known as: LoanOnYourCar | J2P Autos Limited | loanonyourcar.co.uk

CATEGORY • Vehicle-Secured Loan – Settlement Required

Vehicle-Secured Agreement — Settlement and Title Release Required:

LoanOnYourCar (J2P Autos Limited) writes its loans as Hire Purchase agreements regulated by the Consumer Credit Act, not Bill of Sale agreements. Legal ownership of the vehicle passes to J2P Autos Limited for the term of the loan while you remain the registered keeper.

Because the loan is secured against the vehicle, the agreement must be settled in full before the car can be sold or transferred.

Contact Customer Service on 0333 577 5000, email customerservice@loanonyourcar.co.uk, or submit a request via loanonyourcar.co.uk/help/faqs to obtain a formal written settlement figure.

Note: interest is calculated on a pay-as-you-go basis and the loan can be settled early penalty-free.

Do not transfer the vehicle until the settlement is paid and you hold written confirmation that the lender's interest in the vehicle has been released.